Refund policy

Every Nejmat order is backed by a simple promise:  If something isn't right, we'll make it right. Our goal is your 100% satisfaction.

30-Day Returns: If you're unhappy with your order for any reason, quality, craftsmanship, or presentation, return it within 30 days of delivery for a full refund. All returns are processed on a case-by-case basis, so don't hesitate to reach out, and we will make it right.

Yes, We Accept Returns on Personalized Orders. Most brands won't take back a custom item. We do. If the embroidery quality doesn't meet your expectations, send it back within 30 days and we'll refund you in full. Please double-check your spelling at checkout. We will embroider exactly what you submit. Returns are not accepted for names entered incorrectly by the customer.

Pre-order Promise: Pre-orders ship by the date shown on the product page. If that date changes, we email you before it passes, and you can cancel for a full refund to your original payment method. Not a store credit, not a coupon.

How to Start a Return: Email us at support@nejmat.com with your order number, and we'll send you return instructions within 24 hours. Return shipping is covered by the customer unless the item arrived damaged or incorrect.

Refund Timeline: Once we receive your return, refunds are processed within 3 to 5 business days back to your original payment method.